Bosch SHX98M09UC 800 24" Stainless Steel Semi Integrated Dishwasher - Energy Star

Bosch SHX98M09UC 800 24" Stainless Steel Semi Integrated Dishwasher - Energy Star

Quietest and most efficient dishwasher made
Every year my wife and I buy something for the house as an anniversary present to each other. This year we decided to replace our aging GE Potscrubber 900 dishwasher.

I research the heck out of major purchases, and one of my friends used to work at an appliance store, so I quickly found Bosch had possibly the best reputation for dishwashers.

After deciding to go with Bosch, it was just a question of which model.

After looking over the choices, it boiled down to this one, or one model below. This one was quieter, and more energy efficient. Electric rates in Connecticut are high enough that I expect to make up the cost difference between the two models with electricity savings.

So much for how I got here. Here's information from using it:

It's incredibly quiet - the "noise level" when it's running is about what you'd expect from a new refrigerator. Noise is not going to be a reason to postpone running this one.

The...

Beware Bosch
Looks good and is so quiet it has a little red LED that shiones on the floor to let you know that it is washing.

BUT...
Bosch customer service is horrible. The worst I have come across in 52 years.

The electronics are failure prone. We have had the dishwasher for 3 years and have had the control module fail 3 times. Each time it took a minimum of 3 service visits to get it replaced. The excuse we have heard each time is that Bosch dishwashers are relatively unknown and the parts are hard to get. The first time the electronics failed, it took 3 MONTHS to get it repaired and we are in a major metro area with a population of 4 million.

We will not purchase a Bosch dishwasher again, and when it fails next, we will buy CR's top rated Kenmore, which ios $1,000 cheaper and apparently much more reliable.

It wasn't worth the money
We remodeled our kitchen and purchased this particular Bosch because it seemed like a great machine and there were some good reviews - I decided to ignore the bad reviews thinking the complainers were just unhappy people. Well, now it is 3 months later and my dishes are not drying, the door is not functioning (it's floppy), and it is leaking all over my hardwood floors! (sorry complainers, i should have listened) I suspect all of these problems are related to each other, because it makes sense logically, but getting someone to come out and fix it has been awful - and I live in the Metro DC area where you would think there'd be a lot of companies who would service Bosch when they are under warranty. Apparently many of the companies don't like to take warranty work (i'm sure the fee schedule is not very good for them) so its been a challenge. Only one company has been somewhat polite to me while I seek repair, and I'm going with them. In addition, and not related to the fact that it is...

Bosch

• 42 dBA- Quietest in its class
• Saves up to 290 gallons of water each year
• Red Colored Full Text Display
• Load Size Sensor Automates Wash Temperature
• Rinse Cycle- Instead of PreRinsing